Filing a complaint
If you wish to file a complaint under the Mirage Warranty Program, contact the Mirage dealer where you made your purchase. If the dealer is unable to respond, please contact our Service Department.
Boa-Franc S.E.N.C.
Service Department
1255, 98e Rue
Saint-Georges (Québec)
Canada G5Y 8J5
Tel.: 418-227-1181
Toll free: 1-800-463-1303
Fax: 418-227-9360
Email: Use this form
We will provide a form to fill out and return.
Important details
Written complaints must be received during the warranty period and no later than six (6) months after the problem appears. The date of purchase, name of original purchaser, and purchase invoices will be verified. The floor must have been purchased from a Mirage dealer and must be paid for in full.
Important! We strongly recommend that you keep your original invoice, Mirage Installation Guide, and Mirage Maintenance and Warranty Guide in a safe place.
Boa-Franc reserves the right to have the floor inspected by a designated representative, and to authorize this representative to take samples for analysis. The representative will provide recommendations to the manufacturer in a timely fashion.
